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Samantha Casey
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Lynn Reidy of Tripp Lite Selected as a Manager of the Year by Business Intelligence Group

2020 Excellence in Customer Service Award Recognizes Tripp Lite’s Commitment to Product Support

Chicago, IL (April 23, 2020)—Tripp Lite, a world-leading manufacturer of power protection and connectivity solutions, announced today that Lynn Reidy, Director of Customer Service, has been named a Manager of the Year winner in the 2020 Excellence in Customer Service Awards presented by the Business Intelligence Group (BIG). This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

Organizations from across the globe submitted their entries for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

2020 Excellence in Customer Service Award

Reidy was selected for her leadership of Tripp Lite’s Chicago-based product and technical support specialists, service coordinators, field service technicians and order administration specialists. Her teams provide distributors, resellers and end users with post-sales support in a variety of ways, including answering a daily volume of technical product inquiries via email, phone and chat.

“Year after year, the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring our winners, as they are leading by example and making real progress on improving the daily lives of so many.”

“Product support is essential to maintaining Tripp Lite’s position as an industry leader,” said Glen Haeflinger, Tripp Lite’s President. “Lynn and her teams seamlessly blend expert knowledge with excellent customer service practices. Customer satisfaction is a top priority for Tripp Lite, and we are honored to be recognized for our efforts.”


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About Tripp Lite
Since 1922, Tripp Lite has established a global reputation for quality by providing reliable products and exceptional service to customers worldwide. From desktop to critical infrastructure, Tripp Lite products and solutions power and connect the computers, networking equipment and electronic devices that form the foundation of our digital world. Headquartered in Chicago, Tripp Lite manufactures UPS systems, cables, connectivity solutions, PDUs, racks, cooling solutions, KVM switches, console servers, charging stations, display mounts, surge protectors, power strips, network switches, power inverters and specialty products for data center, healthcare, government, education and digital signage applications. Learn more at

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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